Refund Policy

Change your mind before the order finishes generating and we will refund you in full, no reason needed. Email us and we will stop it.

Once your images are delivered, the order is complete. That is the line, and we use it because it is the honest one: at the moment your images appear you have them, and there is no version of returning them. Most orders finish in under an hour, so this window is short by nature - it is a change-of-mind window, not a trial.

Every image is generated for you at the moment you order, and the computing cost is spent when it runs. Nobody else can use the result.

So we do not refund because you would have preferred a different pose, expression, background or styling. Generative AI varies between runs - that variation is the nature of the product, it is described before you buy, and retakes exist for exactly this. Every order includes free retakes - 3 on a 10-photo order, and more on bigger ones - and any one frame can be retaken up to 3 times.

These are handled by the product, not by a refund conversation:

• A frame failed to generate. We detect it, tell you on the order page, and reissue it. You are not charged twice and it does not consume a retake.
• Your order stalled. Generation resumes automatically; large orders are rendered in sequence and can take a while.
• The order never generated at all despite payment - full refund, and we would rather find that ourselves than have you tell us.
• You were charged more than once, or for something you did not order - refunded in full.

If you are a consumer in the UK, EU or another jurisdiction with mandatory consumer protection, you may have rights that go beyond this policy - including, in the EU and UK, a right to withdraw from a purchase of digital content within 14 days in some circumstances. Nothing here removes those rights, and we will honour them where they apply.

Because Paddle is the merchant of record for your purchase, it is the seller of record and its own refund terms also apply. You can raise a request with either of us.

Email support@wearzavi.com with your order reference and what went wrong. We aim to reply within a few working days. Approved refunds go back to the original payment method through Paddle, which usually takes a few working days to appear.

If you are unhappy with our answer, please come back to us before raising a chargeback - a chargeback costs us more than a refund and takes far longer for you.